Information Collection:
We collect information, including Steam (Steam 64 ID) and Discord (User ID) details, solely for the purpose of facilitating the fulfillment of digital content sales and maintaining a comprehensive record of purchase orders. This information is collected to provide a seamless user experience. Additionally, we may collect non-personal information, such as data related to website usage. This helps us improve our website and services for all users.
Information Usage:
- Steam and Discord information is used exclusively for account management and the delivery of our services. We do not use this information for any other purposes.
- Non-personal information may be utilized to enhance our website and services, ensuring a better user experience.
Information Sharing:
- We do not sell or share your personal information with third parties. Your data is treated with the utmost respect for your privacy.
Data Retention:
- We retain customer data for a period of 1 year, as required by applicable laws and regulations. After this period expires, your data will be securely deleted.
Data Security:
- We employ robust security measures to protect your data. However, please be aware that no online transmission or storage method is entirely secure. We continuously update and improve our security protocols to safeguard your information.
Data Protection Rights:
- Customers can terminate their account on the website at any time. Once terminated, data will automatically be removed. Please note that terminating your account will also unlink you from any active purchases or roles within our Discord/community servers.
Legal Basis for Processing:
- We process your data based on the necessity for the performance of our contract with you (fulfilling purchases) and our legitimate interests, which include improving our services and enhancing the user experience.
Changes to Privacy Policy:
- We may update this policy periodically, with any modifications posted on our website. Please review this policy regularly to stay informed of any changes.
Fulfillment Policy:
- Retextured items may take 1-4 weeks to complete, processed in the order they are received.
- Priority queue purchases are applied immediately but may require a server restart to become active.
Support:
- Should you encounter any issues with your purchases or our services, please don't hesitate to open a support ticket on our Discord server for prompt assistance. You can also reach out to us via email at [insert contact email]. (Discord server link: https://discord.gg/28dayzlater)